服務中心

  • 1) 購買商品
    • 網上訂購
      • 於華美鑽網站購物,非常簡單,請參閱以下說明。
      • 選擇您喜歡的商品。
      • 將商品加進購物車。
      • 進入「結算付款」頁面。
      • 依指示輸入客戶資訊、付款方法及運送地址。
      • 進行網上付款
      • 付款程式完成後,華美鑽會儘快以電郵確認交易
      • 訂單確認後,客戶所選貨品會由資深首飾師傅精工鑲嵌,於十個工作天內由速遞或華美鑽自設之專業派送隊伍送到客戶手中。
    • 電話訂購
      • 為使我們能更快處理您的訂單,我們鼓勵您使用網上訂購服務。假如您希望以電話方式訂購,請於我們的辦公時間內(香港時間星期一至五10am – 6pm及星期六10am – 2pm) 致電給我們的電話訂購熱線(852)-2114-2306。                                                                                                                                                                                              
  • 2) 支付方式
    • 我們可供選擇的支付方式有:線上支付、銀行匯款或親臨本店。顧客須先全額支付。具體支付方式如下:
      • 線上支付
        • 華美鑽網站爲顧客提供安全、即時到賬、無需手續費的線上支付服務。我們支援以下各種網上支付平臺及信用卡:VISA、萬事達、PayPal、支付寶、銀聯
      • 銀行匯款/存款
        • 如選擇以銀行電匯/存款為付款方式,請根據以下資料,把訂單之總額存進我們的銀行戶口:
        • 銀行戶口名稱: 遠豐發展有限公司 (Max Long Development Ltd.)
          銀行戶口號碼: 808-391650-001
          銀行名稱: 香港上海匯豐銀行 (HSBC Hong Kong)
          銀行地址: 香港中環 (1 Queen's Road Central, Hong Kong)
          Bank code: 004
          Swift code: HSBCHKHHHKH
        • 所有電匯/轉賬之有關手續費將由顧客自行承擔。如果訂購後三個工作天內我們未能收到有關存款,您的訂單將被取消,屆時我們會以電郵通知。請把電匯或銀行存款收據及您的訂單編號傳真至(852)-2114-2306,註明HMDiamond收。當確認收到付款後,我們會馬上送出您的訂單。
  • 3) 支付相關問題
    • 確認訂單
      • 當您的訂單成功完成最後的付款程序後,您會收到一封「訂單確認」的電郵通知,內詳列訂購產品。如您沒有收到有關電郵,請儘快與我們的客戶服務部聯繫。
    • 更改訂單
      • 當您完成網上訂單程序後,抱歉我們不能接受任何已訂購貨品的更改。
  • 1) 品質保證
    • 在華美鑽購物,您可以享受以下品質保證:
      • 國際證書認可
        • 所有鑽石(主石)均附有國際認可的證書,顧客可根據證書號碼,到該證書發出機構的官方網站,查閱該證書的資料及真僞,以確保該證書的真實性。例如 : GIA證書可在以下GIA官方網站進行驗證 (http://www.gia.edu/report-check-landing)。
        • 確認證書是真的後,顧客可用放大鏡觀察鑽石腰部的激光標記號碼,對照證書上的號碼,以確保鑽石與證書互相配對。以GIA為例,現時所有1克拉以下的鑽石都有激光標記。1克拉或以上的不一定會有,因為1克拉以上的GIA證書有內合物標示圖,顧客可憑10倍放大鏡觀察鑽石內合物的特徵,便可確認是否與證書上的鑽石配對。
      • 嚴謹的品質檢驗
        • 華美鑽的專業人員亦會在貨品配送之前仔細檢驗産品質素,務求爲顧客提供品質優良的産品。
  • 2) 售後服務
    • 免費禮品包裝服務
    • 免費更改戒指尺寸
      • 在華美鑽網站購買了戒指的顧客,如發現戒指尺寸並不適合時,可把戒指寄回給華美鑽,華美鑽爲顧客提供一次免費更改戒指尺寸服務(限正負3號香港尺碼以內)。如因改尺寸而需重刻內圈文字,顧客須付有關之刻字費用。顧客在寄回戒指以前,請先聯絡我們的客戶服務部。
    • 所訂購之戒指尺碼不對的話,怎麽辦?
      • 不用擔心,華美鑽爲顧客提供一次免費更改戒指尺寸服務,在華美鑽網站購買了戒指的顧客,如發現戒指尺寸並不適合時,可把戒指寄回或送回給華美鑽,我們會爲顧客免費更改戒指尺寸。顧客在寄回戒指以前,請先聯絡我們的客戶服務部。
  • 1) 精美包裝
    • 為滿足顧客結婚、送禮、鑽飾保養等需求,華美鑽售出的每件貨品均配以精美包裝,其中包括精美禮盒、宣傳手冊、鑽飾保養工具、證書等。
    • 註:
    • 宣傳手冊:介紹華美鑽及鑽石相關的知識;
      鑽石保養工具:內附擦鑽布,方便清潔保養顧客的首飾;
  • 2) 送貨方式
    • 客人可親到我們辦公室取貨,並核對鑽石及產品資料;或由香港郵政局特快或專人快遞方式進行配送。如客人選擇以郵寄或快遞方式領取貨品,本公司將不負責因運送過程中而發生的損壞或遺失。
  • 3) 到貨時間
    • 當您支付成功及生成了訂單後,如為訂制貨品訂單,我們將安排生產部進行訂制生產;如為現售貨品,我們將在接到訂單後儘快安排配送貨品。
      • 訂單處理時間
        • 每天中午12:00(香港時間)以前生成的訂單視為當天訂單,訂單處理時間請看以下訂單到達時間表。如顧客訂單中的貨品在未成功支付之前被其他客人支付買走,則此訂單自動無效。(注:訂單是指已付款成功的訂單。)
        • 訂購類別訂購後收到貨品所需時間
          現售貨品7個工作天
          訂制貨品14個工作天
  • 4) 配送流程
    • 生效確認:
      • 訂單以貨款到達華美鑽帳戶時生效。在收到您的貨款後,我們將及時跟進您的訂單,到款日為我們配送起始日。
    • 訂單處理:
      • 當您的訂單確認有效後,我們會第一時間處理您的訂單。訂造訂單我們將安排生產部門進行訂造生產;如為現貨,我們將在接到生效訂單後儘快安排發送貨物,或通知客人到我們辦公室取貨,如遇到特殊情況,我們將會在兩個工作日內與您聯繫,進一步確認訂單的處理流程。
    • 商品出貨:
      • 根據您所填寫的收貨地址,我們將把您的貨品,通過香港郵政局特快或華美鑽自設的專業配送隊伍,將貨品送達您的手中,同時告知您已經出貨,以便您及時查收貨品。另一方面,我們亦會於發貨當日把出貨通知電郵給您。(注:從您收到我們出貨通知日起五天內沒有收到貨品,請即致電(852)2114-2306 與我們聯絡。)
    • 貨品送達:
      • 貨品送達您手中時,您必需對產品進行核對和簽收,並請您保留好簽收單。(注:當您收到貨品簽收後,如果發現貨品有品質問題,請您及時通過我們提供的聯絡方式向我們投訴,我們會馬上為您解決問題。)
  • 5) 注意事項
    • 訂單中的送貨地址如為公司地址,華美鑽只會在工作天內為您送貨;如訂單中的送貨地址為住宅地址,將不受此限制。
  • 6) 海關及稅項
    • 若貨品運送到香港以外國家,您將被當地視為入口者,您可能需要繳付附加費、各種稅項,或就有關貨品向運送目的地登記或申請進口許可證,這些收費及文件申領均視乎運送目的地的法例而定,華美鑽網站不能控制或預計這類收費的數目,華美鑽網站亦不會為該等款項或文件申領手續負上任何法律責任。如您按華美鑽網站指示完成訂購程序,即表示願意為付運訂購貨品的一切附加費、稅項或進口文件申領事宜負責。如最後貨品因您未能完成此聲明的責任而遭退回,華美鑽網站會收取貨品總額的15%,以彌補運費的損失。
  • 戒指內圈刻字
    • 戒指內圈刻字
      • 爲顯示你所購買的戒指之獨一無二及更具紀念意義,華美鑽網站爲顧客訂造之鑽戒提供刻字服務,戒指內圈中你可刻上獨特的名字、日期或字句。連同標點符號及空格在內,你可選擇在戒指內圈刻上不多於 15 個英文字母或10個中文字。
  • 私隱政策
    • HMDiamond.com recognizes that its customers, visitors, users, and others (known collectively or individually as "Users") who use www.hmdiamond.com (the "Website") values their privacy. This Privacy Policy applies to all of the products, services, and Websites offered by HMDiamond.com, or its subsidiaries or affiliated companies and details important information regarding the use and disclosure of User information collected on the Website.
      • Your use of the Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and the HMDiamond.com Terms of Use.
      • Please note that any comment or other content you post or send to the Website becomes published content and is not considered personally identifiable information subject to this Privacy Policy. Your messages and other information you make available in public areas of the HMDiamond.com will be seen by people and organizations not related to or controlled by HMDiamond.com, and may be used by others to contact you.
      • HMDiamond.com Privacy Policy applies only to Websites and services that are owned and operated by HMDiamond.com. While other Websites may be displayed as links from within HMDiamond.com, those sites are owned and operated by others, and they may have different privacy policies. When linking from HMDiamond.com to other websites, if you have privacy concerns, we urge you to review the privacy policies of those sites.
    • Information Collection and Use
      • General
        • HMDiamond.com does not require that you register in order to view its products or User comments. Registration is required to use certain interactive features such as posting comments, participating in the blog forums, and in order to submit ideas and participate in competitions.
        • HMDiamond.com collects personal information when you register with HMDiamond.com, when you visit the Website, when you make a purchase, or any time you provide information to HMDiamond.com about yourself. HMDiamond.com may combine information about you that we have with information we obtain from business partners or other companies.
        • When you register, we ask for information such as your name, email address, and other personally-identifying information ("Personal Information"). When you register with HMDiamond.com and sign in to our services, you are not anonymous to us.
        • HMDiamond.com automatically receives and records other non-personally-identifying information ("Non-Personal Information") on our server logs from your browser even if you do not register with HMDiamond.com, for example, your IP address, HMDiamond.com cookie information, and the pages you visit.
        • HMDiamond.com uses Non-Personal Information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
      • Children Under 13
        • HMDiamond.com is committed to protecting the privacy of children. HMDiamond.com does not knowingly or intentionally collect personal information online from children under the age of 13.
        • If HMDiamond.com learns that personally identifiable information of persons under 13 years of age has been collected on HMDiamond.com without verified parental consent, then HMDiamond.com will take the appropriate steps to delete this information.
      • Information Sharing and Disclosure
        • HMDiamond.com does not rent, sell, or share Personal Information with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
          • We provide the information to trusted partners who work on behalf of or with HMDiamond.com under confidentiality agreements. These companies may use your Personal Information to help HMDiamond.com communicate with you about offers from HMDiamond.com and our marketing partners. However, these companies do not have any independent right to share this information.
          • We provide Non-Personal Information to interested third-parties for purposes of understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Website.
          • We use both your Personal Information and certain Non-Personal Information to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends.
          • We may share Personal Information in response to subpoenas, court orders, or other forms of legal process, or to establish or exercise our legal rights or defend against legal claims.
          • We may share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of HMDiamond.com's Terms of Use, or as otherwise required by law.
          • We may transmit Personal Information if HMDiamond.com is acquired by or merged with another company. In this event, HMDiamond.com will notify active known users if there is a need to change this Privacy Policy based on an HMDiamond.com acquisition or merger.
          • In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, we may not be able to control how your personal information is treated, transferred, or used.
        • Keep in mind that any personal information, or comments that you voluntarily disclose on the Website, for example on comment pages, or on the blog forums, becomes publicly available. Your account name is displayed to other Users when you send and/or post messages through the Website.
      • Cookies and Web Beacons
        • HMDiamond.com may set and access HMDiamond.com cookies on your computer. You may disable these cookies within your browser, but some portions of the Website may require that your HMDiamond.com cookies be enabled.
        • HMDiamond.com lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to HMDiamond.com's cookies.
        • HMDiamond.com may use web beacons in connection with e-mails sent to HMDiamond.com users, to let us know whether and when the email was opened. No personal information is transmitted through web beacons.
      • Confidentiality and Security
        • HMDiamond.com uses commercially reasonable technical safeguards to preserve the integrity and security of your Personal Information. We cannot, however, ensure or warrant the security of any Personal Information you transmit to HMDiamond.com and you do so at your own risk.
        • We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.
      • Your Ability to Edit and Delete Your Account Information
        • You can edit your HMDiamond.com account information at any time by visiting your account profile page.
        • We reserve the right to use your Personal Information in order to send you certain communications relating to the HMDiamond.com service, such as service announcements, and administrative messages, that are considered part of your HMDiamond.com account, without offering you the opportunity to opt out of receiving them.
        • You can deactivate your HMDiamond.com account at any time by canceling your account on the account profile page.
      • Contests and Promotions :
        • We may from time to time organize or host contests and promotions and in doing so ask for information including your name, email and mailing address, telephone number and customer preferences. We'll use this information to notify you if you've won a contest, and to help shape our future contests or promotions.
        • Newsletters and Email Promotions:
        • We use email to communicate news and special promotions to our consumers. If you'd rather not receive these messages, please notify us.
      • Changes and Updates to this Privacy Policy
        • HMDiamond.com may update this policy at any time in its sole discretion and without prior notice. We will strive to notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your HMDiamond.com account and/or by placing a notice on the Website.
      • Effective Date
        • This Privacy Policy was last modified July 12th, 2009.
      • Contact Information
        • If you have any questions or comments about this Privacy Policy, you can contact us at:
        • Privacy Policy
        • HMDiamond.com
        • info@HMDiamond.com
  • 服務條款
    • Terms of Use
      • Welcome to HMDiamond.com, the leading online diamond jewelley shop. To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of HMDiamond.com, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement. HMDiamond.com is owned and operated by Max Long Development Limited. Any reference in these Terms of Use to HMDiamond.com shall include reference to Max Long Development Limited and their respective employees and agents.
    • Order Terms
      • Our order terms are contained in the Help page under the sections headed Ordering and Shipping and Delivery. All orders are subject to these order terms in addition to these Terms of Use.
    • Our trademarks, service marks and copyright
      • The following trademarks and service marks belong to Max Long Development Limited or its affiliates and all rights in them are reserved: HM Diamond, 華美鑽, HMDiamond.com. These and other HM Diamond or HMDiamond.com graphics, logos, service marks and trademarks of Max Long Development Limited and its affiliates and subsidaries may not be used without the prior written consent of Max Long Development Limited or its affiliates or subsidaries. All other trademarks, product names, company names and logos appearing on HMDiamond.com are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on HMDiamond.com, are the exclusive property of HMDiamond.com and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of HMDiamond.com or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.
    • Use of Site
      • This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); HMDiamond.com reserves the right (but without the obligation or liability) to prohibit or remove any such material.
    • Resale Purpose is Not Permitted
      • All products sold are for customers' use only and shall not be commercially resold. HMDiamond.com may refuse any purchasing order which it suspects is for commercial resale.
    • Title of Products, Documents and Fees to Import
      • All title and risk of loss and damage of products will be passed to customer when order is dispatched by HMDiamond.com. HMDiamond.com will deliver the products according to customer's instructions. For the delivery to the countries or cities outside Hong Kong, you may be required to pay customs and duties, or to obtain certain license or apply for registration of your purchased products according to the regulations or requirements of the delivery destination or stopover or transfer point. Such fee/charge and the license or registration requirement are determined according to the regulations or requirements of the delivery destination or stopover or transfer point and the same is beyond the control of HMDiamond.com and cannot be foreseen by HMDiamond.com. As such, HMDiamond.com will not pay, nor be held responsible, for any such fee/charge, or the license or registration. Should the product be seized by the authority of the destination or stopover or transfer point during the delivery, customer should be responsible to any loss incurred. HMDiamond.com will not be responsible to the same under any circumstance. By continuing to complete your order, you agree to the terms and conditions herein and agree to be responsible for any customs or duties or any registration or license requirements. If the product package is under any circumstances be rejected and returned to HMDiamond.com, the title of the products will be transferred to HMDiamond.com, and you will be responsible for the return shipping charges.
    • Disclaimer
      • The site and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). To the fullest extent permitted by applicable laws, HMDiamond.com expressly disclaims all warranties of any kind, whether express or implied (except only as may be implied by applicable law), including but not limited to, warranties of title, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of any intellectual property rights of third party. HMDiamond.com makes no warranty that the content, materials, goods and/or service will meet your requirements, or that your access to the site will be uninterrupted, timely, secure, or error free; nor does HMDiamond.com make any warranty as to the results that may be obtained from the use of goods or services or as to the accuracy, reliability, completeness or timeliness of any information, content, materials obtained through this site or that defects in software or hardware problems will be corrected. HMDiamond.com makes no warranty regarding any goods or service purchased or obtained through this site.
      • HMDiamond.com is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss) related to your use of the site, or the content, materials, goods and/or service contained or provided under the site, or use of any of the products purchased at its site. Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased through HMDiamond.com. HMDiamond.com shall not be liable for the accuracy, completeness, reliability, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.
      • Although HMDiamond.com uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.
    • Indemnity and Limitation of Liability
      • You agree to indemnify, defend and hold harmless HMDiamond.com from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that HMDiamond.com shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against HMDiamond.com for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of HMDiamond.com, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.
    • Links to other sites
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      • These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.
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    • These Terms of Use were last updated on 17th July 2009.
  • 商品說明條例 (第362章)
    • 注意:
      • 商品說明(標記)(黃金及黃金合金)令(第362 章,附屬法例)
      • 按照《商品說明(標記)(黃金及黃金合金)令》(第362 章,附屬法例),每一件在零售層面的營商過程或業務運作中所供應或要約供應的以黃金或黃金合金製成的製品,均須註有標記以顯示黃金含量純度,而供應人亦須就其供應的每件製品發出詳細的發票或收據。
    • 純度標準
      • 純度標準(即按重量計算白金在1000等份合金中所佔等份的數字)如下︰
      • 標準 純度不低於
        8 開 333
        9 開 375
        12 開 500
        14 開 585
        15 開 625
        18 開 750
        22 開 916.6
        999 足金 999
      • 其他開數則按上述比例類推。
    • 注意:
      • 商品說明(標記)(白金)令(第362 章,附屬法例)
      • 按照《商品說明(標記)(白金)令》(第362 章,附屬法例),每一件在零售層面的營商過程或業務運作中所供應或要約供應以白金製成的製品,均須註有標記以顯示白金含量純度,而供應人亦須就其供應的每件製品發出詳細的發票或收據。
    • 純度標準
      • 純度標準(即按重量計算白金在1000等份合金中所佔等份的數字)如下︰
      • 標準 純度不低於
        足白金或足鉑金 990
        PT990 990
        PT950 950
        PT900 900
        PT850 580
    • 注意:
      • 商品說明(提供關於鑽石的資料)令(第362章,附屬法例)
      • 根據香港法例,只有符合《商品說明(鑽石的定義)規例》(第362 章,附屬法例)中的定義的鑽石,方可被稱為"鑽石"。
      • 供應人須就所供應的每件鑽石製品發出詳細的發票或收據。
    • 注意:
      • 商品說明(提供關於翡翠及天然翡翠的資料)令(第362 章,附屬法例)
      • 根據香港法例
        • 只有符合《商品說明(翡翠及天然翡翠的定義)規例》(第362 章,附屬法例)中的定義的玉石,方可被稱為"翡翠";
        • 翡翠必須沒有經過任何改變其晶體結構或原色的處理或工序,方可被稱為“天然"。供應人須就所供應的每件天然翡翠製品發出詳細的發票或收據。